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| Sales and Support: 1-877-915-Rack(7225) |
| International: 1-305-772-6616 |
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Support |
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UNMANAGED SUPPORT |
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We will support the hardware of the servers provided by Rack Wizards, Inc., bandwidth and network issues free of charge. Billing related issues are also handled free of charge. |
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PAID CONFIGURATION SERVICES |
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We provide free support for OS configuration, troubleshooting and security updates. Hardware issues will also be free of charge. Rack Wizards, Inc. will not support or troubleshoot 3rd party software/components and/or site code. |
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Configuration paid services are for helping clients configure their servers and sites for those that have unmanaged services. This is based on a hourly rate. Please contact us at sales@rackwizards.com for pricing. |
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SUPPORT ASPECTS GIVEN FREE OF CHARGE |
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- All urgent issues are dealt within 2 hours of request.
- We will respond to standard support issues within 24 hours of request.
- Billing related issues will be handled from 9am – 5pm EDT Monday through Friday.
- We will monitor bandwidth, power, and basic ping responses for all customers.
- We will monitor and protect the network on which your sites resides.
- When requesting support for unmanaged servers please provide username and password for our technicians.
- Hardware upgrades can be preformed ASAP as long as the hardware is available.
- Backups are not provided free of charge. Customers must request backup options at the time of purchase or can be added a later date.
- Rack Wizards installed OS will be supported or reloaded. This determination will be made after our Techs look at the server.
- Hardware repair or replacement within 24 hours if defective.
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NOT SUPPORTED |
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- Coding issues.
- 3rd party software and/or components.
- Customers internet connection and pc configuration.
- OS and/or software bugs.
- Virus and/or worm related issues or occurrences. Virus protection and removal is handled by the customers on unmanaged dedicated servers.
- Managed Linux Servers do not have virus protection.
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myCP® Login |
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| © 2000 - 2008 Rackwizards, LTD. All Rights Reserved. | |
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